FAQ's

Why is IT Manager offered at no cost?

A cloud-based IT asset inventory management system is a solution hosted in the cloud that helps organizations track, manage, and optimize their IT assets, including hardware and software. It provides remote access, centralized data storage, and integration capabilities.

An agent-based system uses lightweight software agents installed on endpoint devices to collect data on hardware specifications, installed software, usage, and more. The agents report this data to the central cloud-based application.

The system typically employs encryption (both in transit and at rest), role-based access controls, and our Cloud Infrastructure is compliance with industry standards like GDPR, ISO 27001, and SOC 2 to ensure data security and privacy.

The system can manage a wide range of IT assets, including desktops, laptops, servers, mobile devices, software licenses, network devices, and virtual machines.

The agent runs in the background on each device, collecting data such as hardware configurations, installed applications, usage metrics, and network details. It then securely transmits this data to the cloud application for processing and reporting.

Yes, most systems support integration with tools like IT service Desk and End point Backup Applications.

The agent continues to collect data locally while the device is offline. Once the device reconnects to the internet, the agent synchronizes the data with the cloud application.

Yes, being cloud-based, the system can easily scale to accommodate additional users, devices, and data without requiring significant infrastructure upgrades.

Most systems offer customizable reports and dashboards, allowing users to filter and view data such as asset health, software compliance, warranty statuses, and usage patterns based on organizational needs.

  • Remote Access: Accessible from anywhere with an internet connection.
  • Reduced Maintenance: No need for on-premise servers or manual updates.
  • Scalability: Easily adapts to business growth.
  • Real-Time Insights: Data from agents is updated continuously for real-time monitoring.
  • Lower Cost: Eliminates hardware costs and reduces IT overhead.

The frequency of updates depends on the system configuration. Typically, agents update data in real-time or at scheduled intervals, such as daily or hourly, to ensure the inventory remains current without overloading system resources.

The system typically includes fail-safe mechanisms to alert administrators of agent issues. Agents can be reinstalled or updated remotely, and historical data is preserved to avoid data loss during downtime.

An IT service desk is a centralized hub that manages IT support requests, resolves incidents, and provides services to users to ensure smooth IT operations.

While both provide support, an IT service desk is broader, focusing on strategic IT service management, including incident, problem, and change management. A help desk primarily addresses immediate user issues.

The service desk addresses a range of issues, including hardware malfunctions, software problems, network connectivity issues, password resets, and service requests like new device provisioning.

  • Incident management
  • Service request fulfillment

Tickets are prioritized based on factors like severity, impact on business operations, and the urgency of the issue, ensuring critical problems are resolved first.

Yes, most modern service desks are equipped to support remote users through online portals, & email, and remote desktop tools.

The service desk uses ticket management to streamline issue resolution, reduce response times, and ensure consistent support.

Yes, IT service desks often integrate with tools like IT asset management systems, monitoring tools, and collaboration platforms to enhance functionality and data sharing.

We follow security best practices like encrypted communication, role-based access controls, and our cloud infrastructure adherence to compliance standards like GDPR and ISO 27001.

Performance is measured using key metrics such as First Call Resolution (FCR), Average Resolution Time (ART), ticket volume, customer satisfaction scores (CSAT), and SLA compliance.

  • Accessibility from anywhere with an internet connection
  • Reduced infrastructure costs
  • Automatic updates and scalability
  • Seamless integration with other cloud tools

Cloud-based endpoint backup is a solution that automatically backs up data from endpoint devices like laptops, desktops and virtual machines to a secure cloud storage platform.

It ensures that data on endpoint devices is protected against loss, theft, or corruption and provides remote access to backups, supporting business continuity and disaster recovery.

We backup only files like word, excel, ppt, pdf, autocad and many 100 + file types supported more file types, we exclude PST files as we have an independent solution for email backup.

A lightweight software agent runs on each device, continuously copying selected data to secure cloud storage, where it is encrypted and stored.

Yes, we use encryption both in transit and at data at rest in encrypted with AES 256-bit to ensure data security.

The backup agent stores changes locally and synchronizes with the cloud once the device reconnects to the internet.

Yes, it’s allow you to restore backed-up data to the same device, a new device.

Yes, it allow’ s you to retain multiple versions of files, enabling you to recover earlier versions if needed.

It highly scalable, allowing organizations to easily add or remove devices as needed without major infrastructure changes.

No, end user cannot access the files directly, only IT engineers or who has access to manage this portal can restore the data.

up to 1 mbps is needed and it has capability of compressing data and using incremental backups, where only changed or new files are uploaded after the initial backup.

  • Remote Access: Remote Access: Access data anytime, anywhere.
  • Cost Efficiency: No need for expensive hardware or maintenance.
  • Scalability: Easily adapt to growing data needs.
  • Automatic Updates: Always use the latest software version.
  • Enhanced Security: Leverages advanced cloud security measures.

About Us

Data Bricks is a prominent product development company specializing in strategic mobility-based ERP, communication solutions, data analytics, and emerging technologies. As a dynamic and youthful organization, we aim to expand our reach and establish ourselves as a significant player on the global stage.

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