The short answers.

Most teams are live on the first tenant within 15 minutes. Your first agent installs and reports in under a minute. 80% of a typical fleet is discovered within week 1.

No. The platform is cloud-hosted. You install lightweight agents on Windows / macOS / Linux endpoints. No servers, no appliances, no database to host.

15 days. Full platform. No credit card required. You can invite your team, install agents on your real fleet, and run an end-to-end cycle (discovery → tickets → patches → backups → reports) before deciding.

Yes. Bulk asset imports from CSV/Excel. Ticket history from any system with an email archive. Users from AD / Google Workspace. Contact sales for migrations over a few thousand records.

Service Desk · Asset Manager · Backup Manager · Reports · Mobile App in the core plan. Patch Manager and Vulnerability Manager are security add-ons, quoted per environment — contact sales@databricks.online.

Windows 10+ (desktops + servers), macOS 11+, major Linux distros (Ubuntu, RHEL, Debian, Amazon Linux). Non-Discovery assets — firewalls, switches, APs, printers, projectors — are managed manually with per-type fields.

Yes. Each customer workspace is isolated at the query level (not by a flag column). MSPs can have a single super-admin managing multiple customer tenants.

Practically yes. Create tickets, scan asset QRs, approve patches, view CVEs, check backup health — all from iOS 14+ and Android 10+. Full read/write parity with the web app.

Discovery = anything with an OS the agent runs on: laptops, desktops, servers. Auto-captured: CPU, RAM, OS, hostname, IP, last-login user. Non-Discovery = everything else: firewalls, switches, APs, printers, projectors, display units. Per-type manual fields (vendor, model, serial, location, assigned-to).

Yes. The agent initiates outbound HTTPS to our cloud. No inbound ports. No VPN tunnel required. Works from home, coffee shops, client sites.

Every 15 minutes for heartbeat + inventory changes. Event-based for patch status, CVE findings, and ticket activity.

Yes. Built-in Scan Code Creator + Printing module. Standard label printers supported. Bulk-print by asset type or tenant.

Windows: Feature / Quality / Security / Driver / Servicing Stack. Third-party: Chrome, Firefox, Edge, Adobe, Zoom, Teams, 7-Zip, Notepad++, WinRAR, AutoCAD — hundreds more. New vendors added continuously.

Create rings (pilot, prod, emergency). Assign assets or AD groups. Set maintenance windows and auto-approval categories. Patches flow pilot → prod with deploy + rollback visibility at every step.

NVD + MITRE feeds. Scored with CVSS v3. Correlated against installed software inventory from the agent — so you only see CVEs that apply to your fleet.

Per CVE per host. You record the reason (compensating control, false positive, planned fix date). Audit trail captures who, when, and when it expires. Suppressed findings remain visible under the Suppressed tab.

Cloud-only. Two options: the ITManager-managed cloud bucket OR your own AWS S3 bucket (BYOB). Keys stay inside your tenant either way. No on-prem NAS or network path.

AES-256 at rest, TLS 1.2+ in transit. Keys are tenant-scoped — no cross-customer access possible at the infrastructure level.

100+ common types: Word, Excel, PowerPoint, PDF, AutoCAD, Visio, CorelDRAW, source code, images, etc. PST is intentionally excluded (use a dedicated mail backup).

Only IT engineers with portal access restore files. End users can't restore directly. Restore to the same device or a new device (laptop lost? Provision, install agent, files re-appear).

Incremental + compressed. Hard cap of 1 Mbps per endpoint by default (adjustable). Offline-tolerant — changes stage locally and sync on reconnect.

Yes. The visual builder handles 90% of requests (cascading Module → Inventory → columns + conditions + Run). Power users get a Custom Report SQL editor (role-scoped).

Email intake (IMAP / Exchange), SMTP outbound, Google SSO, AWS S3 (BYOB backup), SAML (enterprise), REST API, Webhooks. Microsoft / Azure SSO is on the roadmap.

Yes. REST, JSON, token-authenticated. Covers tickets, assets, patches, vulnerabilities, backups, reports, and users.

Hosting + controls aligned with SOC 2, ISO 27001, GDPR. HIPAA-adjacent controls available on Enterprise. Audit evidence exports built-in.

Customer-region specific. India tenants hosted in Mumbai. Customers can request a specific AWS region on Enterprise.

Only authorised personnel on a need-to-know basis. All access is logged. Support access to customer data requires a per-session approval from the workspace admin.