DBT ticket numbering, split Priority × Severity, real-time SLA countdown, email intake, and engineer routing. Everything your helpdesk does every day — with one fewer tool in the stack.
Service Desk Manager · Full queue
| Ticket No | Description | Submitted by | Owner | Status | Priority | Severity |
|---|---|---|---|---|---|---|
| INC-10482 | VPN not connecting | j.doe@example | Priya R. | In-Progress | Low | P4 |
| INC-10481 | Email sync failure on Outlook | m.lin@example | Maya L. | In-Progress | Low | P1 |
| REQ-10479 | Shared mailbox access request | k.shah@example | — | In-Progress | Low | P3 |
| REQ-10461 | New laptop provisioning | hr@example | Raj K. | New | Medium | P4 |
| INC-10444 | Printer offline — 3rd floor | a.rao@example | Priya R. | Resolved | Medium | P3 |
Custom ticket prefix. Immutable IDs shareable with end users and auditors.
Independent P1-P4 and Low/Med/High/Critical axes. Routing + SLA rules draw from both.
Visible timer per ticket. Auto-escalation on threshold — engineer L1 → L2, email the lead.
New → Assigned → In-Progress → Resolved → Closed. Transitions logged, re-open behavior configurable.
Reference an asset on any ticket → device history, CVEs, and patches in one click.
IMAP / Exchange mailboxes polled. De-duped, threaded, category-parsed.
By category, skill, location, or round-robin. Overflow rules for out-of-office.
Stored outside webroot, virus-scanned, previewable.
All · Unassigned · My Tickets · Resolved · User Tickets. Plus saved filters.
15-day free trial. No credit card. Full platform.